FAQ
Frequently Asked Questions
Answers to the questions we hear most often. Can't find what you need? Get in touch.
What areas do you cover?
We cover Welwyn Garden City, Hatfield, St Albans, Stevenage, Hertford, Welwyn, Harpenden, Hitchin, and towns and villages right across Hertfordshire — see our full coverage area.
How quickly can you come out?
We offer a local 1-hour response for urgent repairs, and most jobs are completed the same day. See our emergency & same-day repair page for more detail.
Are your engineers DBS-checked?
Yes — all of our engineers are DBS-checked, so you can feel confident having us in your home.
Do you guarantee your work?
Yes, every job comes with a 12-month guarantee on all work carried out.
What are your opening hours?
Monday–Friday: 08:00–20:00. Saturday–Sunday: 08:00–17:00.
How do I get a quote?
Call or WhatsApp us on 07376 949149, email info@avinfusion.com, or use our contact form, and we'll give you a straightforward quote.
Do you install both aerials and satellite dishes?
Yes — see our TV aerial and satellite service pages for full details.
Can you help in an emergency, like storm damage?
Yes, we offer emergency and same-day repairs for storm damage, lost signal and security system faults.